Our 12-month
guarantee.
We back every repair we carry out with a full 12-month parts and labour guarantee. Here is exactly what that means — in plain English.
What the guarantee means
When we repair your device, we stand behind that repair for 12 months from the date you collect it. If the specific fault we fixed comes back — or a part we supplied fails — within that 12-month window, we fix it again at no charge. No labour cost, no parts cost, nothing.
You do not need a receipt. We keep records of every repair we carry out. Come back in, tell us what has happened, and we will look up your repair and get your device back to the state it should be in.
✓ What is covered
- The specific part or component we replaced, if it fails under normal use
- Our workmanship — faults that develop because of how we carried out the repair
- Screens we fitted — touch sensitivity, brightness, Face ID and True Tone compatibility
- Batteries we fitted — if capacity drops unexpectedly or the battery fails to hold charge
- Charging ports we replaced — if the charging fault returns
- HDMI ports and retimer chips on consoles — if signal issues return after our repair
- Any other component we sourced and fitted as part of your repair
✗ What is not covered
- New accidental damage after the repair — a new crack, drop or liquid ingress
- Faults unrelated to what we repaired — a new fault in a component we did not touch
- Damage caused by anyone other than us opening the device after our repair
- Normal wear on consumable components through very heavy use over the full 12 months
- Software issues — our guarantee covers hardware repairs, not software faults
- Water damage recurrence if the device is subsequently submerged again
How to use your guarantee
There is no claims process, no form to fill in and no waiting for approval.
- Come back to the shop — 124 High Street, Bangor. No appointment needed. Walk in any time.
- Tell us what has happened — describe the fault and when it appeared. We check our repair records.
- Free assessment on the spot — we check whether the fault relates to our original repair. Free regardless of outcome.
- We fix it free — if covered, repaired at no charge. If not covered, we explain why and quote for any new work.
If you cannot come in, call us on 07768 491888 or WhatsApp and we will work out the best way to help.
Why parts quality matters to our guarantee
A guarantee is only as strong as the parts it covers. We fit parts that match or exceed the original specification:
- iPhone screens — OLED panels that preserve True Tone, Face ID pairing and original colour calibration
- Samsung OLED displays — panels that match the original Dynamic AMOLED colour profile and refresh rate
- Batteries — cells rated to the original capacity; a battery rated at 70% is not a repair
- MacBook screens — Liquid Retina XDR replacements that match original colour gamut and ProMotion refresh rate
- PS5 HDMI ports — reinforced ports rated to higher physical strength than Sony's original component
This approach means our guarantee costs us very little in practice. We see very few returns because the repairs hold up. The ones we do see are almost always new damage — not failures of our work.
Your statutory rights
Our 12-month guarantee is in addition to — and does not replace — your rights under UK consumer law. Under the Consumer Rights Act 2015, any service must be performed with reasonable care and skill. If our repair falls short of that standard, you have statutory rights to ask us to repeat the service or receive a price reduction. These rights exist regardless of our guarantee and are not limited by it.
If you need guidance on UK consumer rights, Citizens Advice provides free, impartial advice.
Your data and your device
We recommend backing up your device before any repair. Screen replacements, battery swaps and port repairs do not touch your data, but unforeseen complications — particularly on previously water-damaged or opened devices — can sometimes affect storage. We treat your device and any data we encounter with complete confidentiality. Our technicians do not access personal files during hardware repairs.
Frequently asked questions
Do I need proof of purchase to use the guarantee?
No. We keep records of every repair we carry out — your name, device model, repair done and date are all logged. Come back in and we look it up.
What if I live far from Bangor?
Contact us and we will arrange a solution. For a guarantee claim, send the device by tracked post. We will advise on packing and return it the same day we fix it.
My screen looks different after the repair — is that covered?
If the display does not match the original in brightness, colour or touch response, that is a legitimate guarantee issue. Bring it back and we will assess it free of charge.
My phone got wet again after the repair — is that covered?
If water ingress is new damage that happened after you collected the phone, it is not covered. Our guarantee covers faults in our workmanship, not new accidents. If you believe the water resistance was compromised by our repair, bring it in for an honest assessment.
The fault is different from the original repair — can I still claim?
The guarantee covers the specific repair we carried out. A completely unrelated fault in a different component is not covered. Bring it in for a free diagnostic and we will give you a fair quote for any new work.
Another shop opened my device after your repair — what happens?
We cannot guarantee work that may have been altered by another party. If someone else has opened the device after us, we will assess it honestly but the original guarantee on our work no longer applies.
Ready for a repair with a real guarantee?
124 High Street, Bangor — walk in any time, free diagnostic, no appointment needed.